Key information
- You have 30 days to initiate your return
- Up to 10 days to process refunds
- No restocking fee
- We accept returns for defective and non-defective products
- To obtain the return address, contact customer service
To start a return, you can contact us at [email protected] or call us at +447537130683. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
For your items to be eligible for a return or refund, they must show no signs of use and must be in their original packaging.
Damaged package?
If your package arrives damaged, please immediately take a photo as evidence of the package and its contents. Then send it to [email protected] along with your order number so that our customer support team can find a solution for you.
Exchanges
If you need to exchange an item please contact us at [email protected] or call us at +447537130683.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Contact Info:
Email: [email protected]
Phone: +44 7537 130683
Address:
Reinilo by Novarisone LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Company number: 15221741
Opening hours: Monday – Friday (8:00 AM – 5:00 PM)